Effects of Influential Leadership and Empowerment on Employee Satisfaction

Successful organizations are ones whose employees are satisfied in their work, and therefore are willing to satisfy their organization. Employees are satisfied when they are managed by influential leaders who empower them to go above and beyond the set expectations. This project examines how influential leadership and empowerment affect employee satisfaction. Through working with TCF bank Call Center, this researcher was able to observe the negative effects of low employee retention and a lack of engagement on the overall performance of the organization. This researcher saw that personality and communication assessments were vital to the hiring process along with a revision of the qualifications of the ideal candidate for each position in the Call Center. By using effective leadership styles, empowering employees, and assuring job satisfaction through more accurate job placement, the TCF bank Call Center will transform into an effective and healthy organization.

Sally Nash
Year Completed: 
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PDF icon Nash-Sally MP 2011.pdf343.21 KB